The National Federation of Roofing Contractors Limited (NFRC) is the UK’s largest roofing trade association, representing over 70% of the roofing industry by value. With a history spanning almost 120 years, NFRC has established itself as the voice of the roofing industry, constantly adapting to change and innovation to ensure its members are at the forefront.
Britain has one of the oldest housing stocks in Europe, many of them in conservation areas. Also there are many thousands of other listed buildings such as churches, civic buildings, old factories, mills, farmhouses cottages and country buildings, as well as stately homes and so on.
They are all part of our nation’s famous and very special heritage and when it comes to their repair and renovation they demand extra special workmanship and attention to detail. To help ensure that the roofs, at least, on these precious buildings are restored to the highest possible standards NFRC established a National Heritage Roofing Contractors Register.
The National Heritage Roofing Contractors Register is fully endorsed by Historic England, Cadw Welsh Historic Monuments, the Environment and Heritage Service for Northern Ireland, Historic Scotland, The National Heritage Training Group and CITB.
CompetentRoofer is a Government-licenced Competent Person Scheme that allows professional roofing contractors to self-certify that their roof refurbishment work complies with Building Regulations within England and Wales.
TrustMark is a quality mark which operates a framework under which 30 Scheme Operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent Scheme Operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark Scheme Operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these Scheme Operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
CHAS is established as the market leader for health and safety pre-qualification in the UK. It is available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.
We’ve been rigorously testing products and services for over 50 years – now we’re doing the same for traders. Just like the Which? Best Buy award, our Which? Trusted trader icon highlights the best traders out there. Which? Trusted Traders is an endorsement scheme that recognises reputable traders who successfully pass our rigorous assessment process.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01473 730 666.
Or write to us at The Laurels, Copdock, Suffolk, United Kingdom, IP8 3JF (please request proof of receipt if posting).
Or email us [email protected].
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
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